Frequently Asked Questions

Taking care of your finances can be confusing, so we’ve collected the most commonly asked questions and summarized them for you in one convenient place.

We’re always happy to speak with you too, so please call one of our Customer Care Specialists at 860-448-4200 for assistance.

Top Ten Frequently Asked Questions

I’m looking for your branch locations and hours.

We have 14 branches conveniently located in Southeastern, CT, search for the Chelsea Groton Bank branch and hours near you.

Where can I find a Chelsea Groton Bank ATM?

We have ATMs at all 14 Chelsea Groton Bank branches. In addition, our and provides Nationwide access to cash.

What are your mortgage rates?

Please call 1-860-448-4174 or for online rates.

When will I receive my new Visa® Debit Card?

You should receive your Visa® Debit/ATM card within 10 business days of opening and funding your account. If it’s been more than 10 business days, please contact the Customer Care Center at 860-448-4200 or email us for assistance.

When will my accounts be visible on my new Online Banking account?

Personal online banking accounts will be set-up one business day after you’ve signed-up. If you are not able to log-in to your new online banking account, call our Customer Care Center 860-448-4200 for assistance.

What is the ABA/Routing number for Chelsea Groton Bank?

Our ABA/Routing number is 211173357.

How do I re-set my Online Banking username or password?

Call our Customer Care Center at 860-448-4200. Hours of operation are Monday-Friday 8:00 am to 7:00 pm and Saturdays 8:00 am to 3:00 pm.

How can I stop a payment?

Stop payments can be placed at your local Chelsea Groton Bank branch, by phone through our Customer Care Center, 860-448-4200 or online using your online banking account.

How do I re-order checks?

Initial orders are placed by the branch where your account was first opened, if you did not order checks at that time you may place a new order or re-order by phone through our Customer Care Center 860-448-4200. Visit to re-order checks online.

Question not found? We have even more FAQ answers or call our Customer Care Center at 860-448-4200 for assistance.

Chelsea Groton – Resource Center

We’re continually looking for ways to help you manage your finances so you can reach your goals. Our Resource Center is full of tips and advice to help you make the best financial choices about major life events. Check back often if your topic is not covered, we’re continually adding articles and publications based on feedback from our customers and employees.

Email us if you have a topic in mind, we’d love to hear from you.