Security & Fraud Prevention

We are committed to providing you with secure access to online accounts, and protecting your personal financial information from fraud.

Chelsea Groton Bank will never contact you to ask for your online/mobile banking User ID and Password, or Debit Card number. If you receive any notification or phone call requesting this information, do not provide this or any other personal information. When in doubt, or if you feel your information may have been compromised, contact our Customer Care Center at 860-448-4200 during business hours.

After Hours: If your personal online information was compromised, change your User ID, Password and Security questions immediately in our Online and Mobile Banking app. It’s important to only make account updates on a device you know is secure. Please notify a Chelsea Groton Bank representative during regular business hours by calling our Customer Care Center at 860-448-4200.

Take proactive measures to protect your online identity:

  • Never share your User ID and Password with anyone. It’s a best practice for joint account holders to have separate login IDs and passwords.
  • Use caution when conducting business online. Do you know who you’re online with? Is it a known business or known individual? Were you expecting communication from them or was it unsolicited?
  • Use caution when opening attachments or links provided in an email. If you hover over a link without clicking it, you’ll notice the full URL of the link’s destination. Do you recognize the website? If not, do not open.

  • Here are additional resources for keeping your personal information secure online:

Visa® Debit Card

  • For general questions or help, contact our Customer Care Center at 860-448-4200.
  • If you have misplaced your card or it has been stolen:

    1) Turn your card off immediately via the Card Service Center in Online or Mobile Banking.

    2) Contact our Customer Care Center or call 800-264-5578 in order to flag the account and order a new card.

    3) If you are traveling internationally, please call 412-552-2697. 

  • If you notice unauthorized transactions on your card:

    1) Turn your card off immediately via the Card Service Center in Online or Mobile Banking, then contact our Customer Care Center for assistance.

    2) If we have contacted you regarding suspicious transactions, or to notify us of suspicious transactions after hours, please call 866-842-5208.
  • To notify us of your travel plans:

    1) Send us a secure message via the Card Service Center in Online or Mobile Banking or call our Customer Care Center at 860-448-4200.

    2) It is important to notify us in advance of your travel to ensure your account is updated, to prevent your transactions from being stopped. 

  • If you are overseas and your card stops working, please contact Fraud Prevention at 412-552-2697.

    1) There are certain countries we block in an effort to protect your accounts from unauthorized/fraudulent transactions. Please be informed that if you attempt to use your Debit card in one of these countries OR a transaction originates from one of these countries, the transaction will be denied.


Visa® Credit Card

  • For questions regarding your Chelsea Groton Bank Visa Credit Card, contact us at 800-558-3424.
  • To apply for a Chelsea Groton Bank Visa Credit Card online, click here or stop by your nearest branch for assistance.The Bank serves communities in eastern Connecticut and southern Rhode Island.

Lost/Stolen Checkbook

  • If you lose your check or checkbook, immediately place a Stop Payment via the Banking Service Center in Online or Mobile Banking. 
  • Order new checks from the Banking Service Center in Online Banking* or contact our Customer Care Center.
    Contact our Customer Care Center so we can look at the account with you to determine if a stop payment provides enough protection or if the account should be closed.

    *Fees may apply. Please see our schedule of charges for more information.

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