No Hang-Up Scam

Recently, banks across the country have reported that their customers are falling victim to a new scam. In what is being called the “No Hang-Up Scam”, customers are receiving a call from a scammer stating they are from the customer’s bank. When the customer questions the legitimacy of the call, the fraudster directs the customer to call the number on the back of the card to verify that they are indeed speaking to the bank. While the customer thinks they end the call, they do not. The fraudster is able to hold the phone line, mimic a dial tone, and when the customer dials the number on the back of card, they are again unknowingly speaking to same fraudster or an accomplice of the fraudster. 

It is recommended that customers wait about 20 minutes before calling their bank after receiving a call such as this. This length of time should break the connection the fraudster has on the phone line. If possible, use another phone to contact the bank.  

Chelsea Groton Bank will never call a customer and ask for personal information, such as an account number, online banking password, or social security number. Customers who wish to speak to our Customer Care Center should always call (860) 448-4200.

 

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Please Note: Hyperlinked sites are not FDIC insured. Their content and functionality are not under the control or responsibility of Chelsea Groton Bank. Chelsea Groton Bank is not responsible for any link contained in any third party's site. We urge you to confirm the identity and authenticity of any third party hyperlink you enter.

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Please Note: Hyperlinked sites are not FDIC insured. Their content and functionality are not under the control or responsibility of Chelsea Groton Bank. Chelsea Groton Bank is not responsible for any link contained in any third party's site. We urge you to confirm the identity and authenticity of any third party hyperlink you enter.

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Please Note: Hyperlinked sites are not FDIC insured. Their content and functionality are not under the control or responsibility of Chelsea Groton Bank. Chelsea Groton Bank is not responsible for any link contained in any third party's site. We urge you to confirm the identity and authenticity of any third party hyperlink you enter.

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Please Note: Hyperlinked sites are not FDIC insured. Their content and functionality are not under the control or responsibility of Chelsea Groton Bank. Chelsea Groton Bank is not responsible for any link contained in any third party's site. We urge you to confirm the identity and authenticity of any third party hyperlink you enter.

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Chelsea Groton Bank

You are now leaving Chelsea Groton Bank's Website.

Please Note: Hyperlinked sites are not FDIC insured. Their content and functionality are not under the control or responsibility of Chelsea Groton Bank. Chelsea Groton Bank is not responsible for any link contained in any third party's site. We urge you to confirm the identity and authenticity of any third party hyperlink you enter.

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Thank you for choosing Chelsea Groton!

Chelsea Groton Bank

You are now leaving Chelsea Groton Bank's Website.

Please Note: Hyperlinked sites are not FDIC insured. Their content and functionality are not under the control or responsibility of Chelsea Groton Bank. Chelsea Groton Bank is not responsible for any link contained in any third party's site. We urge you to confirm the identity and authenticity of any third party hyperlink you enter.

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Thank you for choosing Chelsea Groton!