Chelsea Groton Bank Fully Operational and Prepared to Serve the Community in Time of Need
Chelsea Groton Bank's strength, stability, and advanced technology, as well as forward-thinking planning have allowed the Bank to maintain all operations even as many team members work remotely. All drive-ups are open regular hours, and branch lobbies are accessed by appointment for services that can't be accomplished at the drive-ups after answering a series of questions to screen for exposure to COVID19. The Bank's call center is fully functional, and has also established a hotline (860-448-4195) for COVID-19-related banking questions and for scheduling appointments.
All bank services are available; mortgage applications are being taken at record volume. Chelsea Groton has established a set of relief measures for personal and business loan customers as well as all customers who may have special needs and accommodations during this period. Online banking, mobile banking, bank-by-phone, ATMs and all electronic treasury management functions are fully operational. The Chelsea Groton Foundation is also mobilizing to help those most in need.
"We are an incredibly strong and well-capitalized financial institution," shared Michael Rauh, President and CEO of Chelsea Groton Bank. "We have been serving our customers and communities in this way through famines, storms, pandemics, crashes, wars and more for 165 years and we will continue to be supportive and responsive for however long it takes the community to recover from this. Thanks to our investments in technology, we are able to do all of this while still doing our best to ensure the safety and health of our team members, which continues to be a priority for us."
Chelsea Groton Bank has also created a resource page on chelseagroton.com which contains information on ways Chelsea Groton and the community are prepared to help, such as the Small Business Administration's disaster relief loans, educational resources for school-aged children, access to meal programs and fresh food, ways to support our area restaurants and shops, utility resources, volunteer opportunities and more.
The Bank continues to offer financial education resources through the Chelsea University e-learning platform, accessible from chelseagroton.com/ChelseaUniversity. Some of the Bank's in-person education classes have been postponed, while others have been turned into webinars, in order to continue to educate the community during this time of need.