Chelsea Groton Bank Ribbon Cutting Marks Unveiling of Reinvented Downtown Mystic Branch
Chelsea Groton Bank held a ribbon cutting for its reinvented Mystic branch at 2 Water Street in Mystic. The ceremony, which was streamed on Facebook Live for members of the community, included remarks from Heather Somers, CT State Senator; Tony Sheridan, Chamber of Commerce of Eastern CT; and Peggy Roberts, Greater Mystic Chamber of Commerce. Michael Rauh, President and CEO of Chelsea Groton Bank, spoke about the history of Chelsea Groton Bank, the Bank’s commitment to the local community and the vision for the reinvented space in Mystic. Penni Harlow, Customer Solutions Manager at the Mystic branch, closed the ceremony by presenting a donation to Work Vessels for Veterans, a locally founded organization that provides tools, equipment and education to veterans to prepare them for future careers. Hon. Catherine Cook, Executive Director, and John Niekrash, President and Co-Founder, accepted the check – which was in the dollar amount of 1,854 representing Chelsea Groton’s founding in 1854 – on behalf of the organization.
“Chelsea Groton Bank has a 166-year history of community stewardship. Our mission as a community bank is to serve the financial needs of the individuals, families and businesses in the community, and this mission is critical now more than ever,” explained Michael Rauh, President and CEO of Chelsea Groton Bank. “When we started planning for the changes made to the Mystic branch last year, we couldn’t have guessed the way the world would have changed prior to the completion of the project. The health and economic challenges over the last six months have been immense, and have reinforced the importance for people to have direction on how to handle life’s planned and unplanned events, both financially and otherwise. We believe the changes we’ve made to the interior of the Mystic branch, in terms of lay-out, onsite and virtual technology, and most importantly, team member training, will help us engage with individuals and business customers about where they are in their lives or the life of their business, and how we can help them reach their goals.”
“Our hope in reinventing the Mystic branch is that it evolves from a place where people go to perform transactions to somewhere they can learn to feel confident, comfortable, and excited about their financial future. We made similar modifications in our Center Groton branch a few years ago, and saw Bank members really benefit from the opportunity to engage with our team in a comfortable atmosphere, designed for learning,” continued Rauh.
The diverse layout features a diner booth for relaxed conversation, a knowledge bar and lending library with books to peruse at the branch or borrow, a collaboration table for connecting and interacting, a video conferencing room for calling in subject matter experts to help members with specific questions or challenges, private but comfortable spaces for opening accounts and processing loans, and complimentary coffee and conversation brewing all day. The location continues to offer a teller line where typical banking transactions can occur, a drive-up lane for convenient access to banking services from your car, and a walk-up ATM. In an effort to ensure the health and safety of the Bank’s team members and members of the community, use of some of these features are limited at this time.
In the future, personal enrichment programs will be offered, free of charge, at the branch a few days a week. Until restrictions on group gatherings are lifted, fun and informative programming will continue to be offered via webinar. Miria Gray, the Bank’s Community Education Officer, and Customer Solutions Manager Penni Harlow, along with team members from the Mystic branch, various departments, and other subject matter experts from outside organizations, will lead classes on topics related to personal financial wellness, home-buying, business banking, lifestyle topics and more. For the most current schedule of classes and events occurring virtually, visit www.chelseagroton.com/ChelseaUniversity.