SVP, Director of Operations and Technology
Executive Management Team
Jenn Pensa joined Chelsea Groton as Senior Vice President, Director of Operations in 2018. In 2019, Jenn was named Director of Operations and Technology. In this role, Jenn is responsible for overseeing many departments at the Bank, including Business Intelligence, Deposit Operations, Direct Banking/E-Commerce, Facilities, Purchasing, Security and Technology Services.
Jenn was previously VP, Contact Center and Customer Experience at WSFS Bank in Wilmington, DE, a multi-billion dollar financial services company with 76 offices in the mid-Atlantic. Prior to that, she held various positions at Guilford Savings Bank, culminating in her role as Senior Operations Officer. Before her transition to the financial industry, she was Executive Director of the Guilford Chamber of Commerce.
Jenn earned her B.S. in Applied Behavioral Science from Penn State University. She and her family reside in North Stonington, CT.