John Banks Joins CGB As AVP, Retail Lending Operations Manager
John Banks recently joined Chelsea Groton Bank as AVP, Retail Lending Operations Manager. In this role, John is responsible for managing the retail loan product processing teams and for developing systems and processes to continue improving the client experience throughout the lending process.
Prior to joining Chelsea Groton, John spent 14 years with Bank of America, first as a Retail Branch Manager, then in Operations, and most recently, as a team manager with Bank of America Home Loans Operations.
“John has proven experience in working directly with customers, as well as with developing teams and efficiencies in the back office for an improved customer experience. As we continue to focus on ensuring our team is providing the highest level of service to every prospective customer, John’s background and knowledge of each step of the lending process will prove invaluable,” shared Mike Sheahan, EVP, Director of Retail Lending at Chelsea Groton Bank.
John holds his MBA from Albertus Magnus in New Haven, CT. He volunteers with the Take a Vet Fishing Organization on the CT Shoreline, and mentors youths through several aviation education programs. John, his wife and their two young children reside in Niantic, CT.