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Tap and Go with Chelsea Groton

At Chelsea Groton, we’re always looking for ways to make transactions as secure and convenient as possible. We’ve had a longstanding partnership with Visa® to provide purchasing power to our cardholders when paying for goods or taking cash out.  

You can use your Chelsea Groton contactless debit card almost anywhere.Our debit cards are safer to carry than cash, more widely accepted than checks, and honored at millions of merchants and ATMs worldwide. And now, we’re making our customer’s payment experience better than ever by providing Contactless Visa Debit Cards and offering features like Mobile Wallet.

Here are the benefits of Contactless Cards:

  • Touch-Free - instead of inserting the debit card in a terminal or handing it to a cashier, simply hold the card just above the terminal for the card to be read. 
  • Secure Processing - each transaction is accompanied by a one-time security code that protects your card information.
  • Quick Check-out - authorizations process more quickly than a standard chip card.

Using a Contactless Card is easy and fast:

  • At checkout, look for the contactless symbol on the payment terminal.
  • When prompted, hold your debit card above the contactless symbol or top of the terminal for 1-2 seconds.
  • Your payment is securely processed in seconds. Once confirmed, you’re good to go. It’s that easy!

Questions? See our FAQs below or call our Customer Care team at 860-448-4200.

Frequently Asked Questions


Is my current card a Contactless Card?

All Chelsea Groton Bank debit cards issued after July 19, 2021, are contactless-enabled. Still not sure? Check for this contactless symbol on the front of your card:

contactless card symbol

 

 

If your card does not have this symbol and you would like a contactless card, please visit your nearest full service branch to receive one today or contact us at 860-448-4200 to have one mailed to you.

What are Contactless Cards?

Chelsea Groton Debit Cards that are contactless-enabled use a short-range wireless technology to communicate securely with the payment terminal when held near the contactless symbol when making in-person transactions.

How do I use a Contactless Card?

Using a contactless card is easy and fast!

  1. At checkout, look for the contactless symbol on the payment terminal.
  2. When prompted, hold your debit card above the symbol or top of the terminal for 1-2 seconds.
  3. Your payment will be processed in seconds.

Where can I use my Contactless Card?

You can use your contactless card at millions of merchants that accept contactless payments. Over half of retailers nationwide currently accept contactless payments. Many countries, including Australia, Canada, France and the United Kingdom have also adopted contactless payments.

Can I use my Contactless Card even if I don’t see the contactless symbol at checkout?

Yes! Some merchants accept contactless payments but may not display this symbol. 
If the merchant does not support contactless, you can still use your contactless debit card anywhere Visa is accepted by inserting your chip or swiping your card.

Can I add my Contactless Card to my mobile wallet?

Yes! See our mobile wallet page for more information on supported wallets and how to add your card.

Are Contactless Cards secure?

Yes! Contactless payments are secure, as each transaction is accompanied by a one-time security code that protects your payment information. Your card information is kept secure during and after your transaction.

Why did Chelsea Groton move to Contactless Cards?

Chelsea Groton is always looking to simplify banking and ensure security for our members. Contactless Cards make purchasing with your debit card easier and more secure than ever. Contactless Cards can be used without inserting the card into the card reader or handing the card to a cashier, while still maintaining the security of the EMV card.

Can someone steal my card information if they get close to my card or wallet?

No. Our cards are secured with EMV technology so your information is kept safe. Despite the myths, fraudsters cannot scan your card and obtain the information needed to create a counterfeit card or process fraudulent transactions.

Can I accidentally make a purchase using my Contactless Card?

No. Contactless technology requires that the merchant initiate the payment and the contactless card be held within 1-2 inches of the terminal for the transaction to take place. Even if you hold the card there for longer or you tap multiple times, the transaction will only be authorized once.

What if I lose my card?

If you misplace your card, please disable it in our mobile app or online banking, then contact our Customer Care Center at 860-448-4200.

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Please Note: Hyperlinked sites are not FDIC insured. Their content and functionality are not under the control or responsibility of Chelsea Groton Bank. Chelsea Groton Bank is not responsible for any link contained in any third party's site. We urge you to confirm the identity and authenticity of any third party hyperlink you enter.

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Please Note: Hyperlinked sites are not FDIC insured. Their content and functionality are not under the control or responsibility of Chelsea Groton Bank. Chelsea Groton Bank is not responsible for any link contained in any third party's site. We urge you to confirm the identity and authenticity of any third party hyperlink you enter.

Continue | Return

Thank you for choosing Chelsea Groton!

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You are now leaving Chelsea Groton Bank's Website.

Please Note: Hyperlinked sites are not FDIC insured. Their content and functionality are not under the control or responsibility of Chelsea Groton Bank. Chelsea Groton Bank is not responsible for any link contained in any third party's site. We urge you to confirm the identity and authenticity of any third party hyperlink you enter.

Continue | Return

Thank you for choosing Chelsea Groton!